Shopping on our website is facilitated through PayPal's secure and straightforward system. You're not required to have a PayPal account—just a credit or debit card suffices.
Upon PayPal's approval of the transaction, we'll promptly send you an email confirming the successful processing of your order's payment.
We ship via registered airmail. Typically, deliveries to Europe and Asia take 10-14 days, while to the US and Canada, it may extend to 10-20 days. While most deliveries take about a week for Europe and Asia and 10-20 days for the US and Canada, please note that we do not dispatch shipments on weekends and national holidays.
If your parcel hasn't arrived within a few weeks, contact us via email. Although registered airmail doesn't provide a tracking number, a registration number helps locate a lost parcel.
Once you sign for the parcel, it's considered delivered. Ensure the seal is intact before signing. In case of doubts, inspect the parcel before acknowledging receipt.
Should a parcel go missing during shipping or not arrive within 21 days from the order date, we'll file a complaint with Thai Post. If no resolution occurs within 14 days, a full refund will be issued.
Orders can be canceled after payment via PayPal, minus the PayPal fee. PayPal does not refund the transaction fee they levy.
Once shipped, orders cannot be canceled. If an order is refused upon delivery or not collected from the post office, a refund will be processed, less shipping, PayPal fee, and a 10% handling fee.
Defective or unsatisfactory items can be returned unused, in their original packaging, within 14 days of delivery. Contact us at firstname.lastname@example.org before returning the item for the return shipping address. For safety, return items via registered airmail as we're not responsible for lost packages.
Defective items will be replaced at our expense. However, we cover the return shipping cost only up to the original shipping amount, so use normal registered airmail—not EMS or express couriers.
For returned non-defective items, a refund will be issued, minus PayPal fees, shipping, and a 10% handling fee.
For any order-related issues or problems, reach out via email, and we'll endeavor to resolve them to your satisfaction.
We collect, store, and utilize the following personal information:
Website Usage Data: This includes your IP address, geographical location, browser type, operating system, referral source, duration of visit, and page views.
Transaction Details: Information pertaining to purchases made on the website, such as goods acquired during transactions.
Registration Information: Details provided during the registration process, including your name, contact, and delivery information.
Newsletter Subscriptions: Information provided for newsletter subscriptions.
Additional Details: Any other information you voluntarily send to us.
Cookies and Third-Party Services:
Most browsers allow you to manage cookie preferences. However, blocking all cookies may affect website usability.
Use of Personal Information:
We may use your personal information to:
- Administer the website.
- Facilitate website services.
- Process and deliver purchased goods.
- Generate statements, invoices, and collect payments.
- Send non-marketing commercial communications.
- Email newsletters (only if specifically agreed upon).
- Address website-related complaints.
Disclosure and Security:
We prioritize the security of your information and take necessary precautions to prevent misuse, loss, or alteration. All personal data is securely stored on our servers. While we employ robust security measures, data transmission over the internet carries inherent risks beyond our control.
Policy Updates and Third-Party Websites:
Our website may contain links to third-party websites. We hold no responsibility for their privacy practices.
Updating Information and Contact:
If there are corrections or updates required for your personal information, please inform us promptly.